Terms and Conditions
Lu Travel is a service for the organisation and arrangement
of group tours. Terra Lu Travel does not offer tours which
can be booked by individual travellers. The customers of Terra
Lu Travel are corporate organisations such as coach operators,
travel agencies, church parishes, church institutions and
educational institutions for which Terra Lu Travel organises
group tours which the customers then sell to their own clients/tour
participants in their role as tour operators. Terra Lu Travel
does not act as the operator of these tours, but as agent
for tour services.
the following information:
Meals: Overnight stays in hotels include breakfast, unless
agreed otherwise. Breakfast also includes drinks such as coffee,
tea and juice. In case you book "half board", i.e. dinner,
drinks are not usually included in the price and must therefore
be paid directly by the tour participants. In case you wish drinks
to be included in the price, we will be pleased to make the required
In case the group wishes porter services in the hotels, we will
be pleased to make the required arrangements. The tour participant's
luggage will then be carried to their rooms shortly after arrival.
In case no porter service has been booked, the bus driver will hand
out the luggage upon unloading.
We recommend that participants take out travel cancellation and
health insurance. These insurance policies can be arranged on our
both for the entire group as well as for individual participants.
General Terms &
As so-called package tour organiser, Terra Lu Travel & Consult
GmbH (business company with limited liability), hereinafter referred
to as Terra Lu Travel, offers the respective contractual partner
who, in relation to the end user, acts as tour operator within the
meaning of Section 651a of the German Civil Code (BGB), individual
travel services or packages of travel services for groups. It must
be emphasised that Terra Lu Travel & Consult GmbH is not itself
a tour operator, but must be regarded, in relation to its customers
and third parties, as agent and/or contractor who organises special
tours by arranging services of various service providers into packages
which it offers to the respective tour operators, hereinafter referred
to as Contractual Partner.
2.1. Unless agreed otherwise in the travel contract, the following
conditions apply to payments:
A deposit of 10 percent of the overall group price will be payable
upon conclusion of the travel contract, however not more than six
months prior to departure. The remaining amount will be payable
six weeks prior to departure. Further deposit due dates may be agreed
2.2. Upon receipt of full payment, Terra Lu Travel will send the
Contractual Partner the tour documents, no later than two weeks
prior to departure.
2.3. Any bank charges will be borne by the Contractual Partner.
Prices and Price Changes
3.1. Unless expressly agreed otherwise, all prices specified in
offers and offer confirmations are net prices per person in euros.
In case the departure date is more than four months later than the
date of conclusion of the contract, Terra Lu Travel reserves the
right to price increases of up to 5 % in the event of unforeseeable
circumstances which occurred between the conclusion date and the
departure date. Any price increase must be made at least 24 days
prior to the departure date. The Contract Partner must be notified
immediately and informed of the reasons for the increase. In case
of a price increase of more than 5 %, the Contractual Partner may
rescind the contract without financial obligations on his part.
Terra Lu Travel must be informed immediately of the rescission.
3.2. In case of an increase of the domestic VAT rate after conclusion
of the contract, Terra Lu Travel reserves the right to make price
adjustments accordingly. The same applies to VAT rate increases
in the countries in which the tour is operated.
Services and Changes to Services
The contractually agreed services shall be based on the service
description included in the confirmation of offer. Amendments, changes
and special requests as well as any additional services must be
agreed in writing. Minor deviations from the agreed services are
permitted, provided that Terra Lu Travel is not responsible for
the changes and that they do not compromise the fundamental characteristics
and concept of the agreed service.
Minimum Number of Participants, Substitute Participants
5.1. In case fewer participants than contractually agreed take part
in a tour, Terra Lu Travel reserves the right to price adjustments
equivalent to the additional costs incurred.
5.2. In the case of group tours, the Contractual Partner may have
changes made to the name and participants list until the departure
date, provided that the substitute participants are able to meet
the particular tour requirements and that there is no impediment
to their participation e.g. in the form of legal regulations or
an official injunction.
Cancellation / Rescission of the Contract by the Contractual Partner
6.1. Rebookings will be treated as cancellations followed by a new
booking. The Contractual Partner may cancel/rescind the contract
at any time, whereby notice must be given in writing.
Unless other cancellation deadlines have been agreed, the Contractual
Partner will be liable to pay the following cancellation fees in
case of a cancellation:
Cancellation on the part of the Contractual Partner between six
months (payment of the deposit) and up to 31 days prior to departure:
10 per cent of the group tour price,
up to 22 days: 30 per cent of the group tour price,
up to 15 days: 50 per cent of the group tour price,
up to 8 days: 80 per cent of the group tour price,
from the 7th day prior to departure: 90 per cent of the group tour
The right of the Contractual Partner to demonstrate that lower costs
than the above cancellation fees have been incurred remains unaffected.
6.2. Cancellation deadlines will be met if Terra Lu Travel receives
written notice within the intended cancellation deadline.
6.3. It is recommended that the Contractual Partner take out travel
cancellation and repatriation insurance in the event of illness
or an accident.
Cancellation / Rescission by Terra Lu Travel
Terra Lu Travel may rescind the contract in case the Contractual
Partner fails to meet his payment obligations forming part of the
contractual relationship in time or is in breach of the agreed terms
and conditions of the contract. Both Terra Lu Travel and the Contractual
Partner may cancel the contract without notice in case the tour
is endangered or significantly obstructed as a result of force majeure,
in particular war, strike, civil commotions, natural disasters,
epidemics, public injunctions or fundamental changes in the political
situation which were unforeseeable at the time the contract was
As part of its duty of care as a responsible business enterprise,
Terra Lu Travel shall be responsible for the accuracy of the offer,
careful selection of service providers, conscientious organisation
of the tour and proper performance of the agreed services. Should
the services of the provider be deficient, Terra Lu Travel shall
be under an obligation, as part of its operations as a business
enterprise and to the extent reasonable, to work towards the provision
of a remedy for the deficiencies by the provider concerned. In case
the costs in this respect are unreasonable, Terra Lu Travel reserves
the right to make its actions subject to a cost-sharing contribution
of the Contractual Partner of up to half of the costs incurred.
Furthermore, the statutory warranty regulations shall apply as follows:
contractual liability on the part of Terra Lu Travel for damage
or loss, which does not constitute bodily harm, is limited to the
threefold tour price, unless the damage or loss for which Terra
Lu Travel is responsible was caused by a wilful act or gross negligence
or by a third party, in particular a travel service provider. In
accordance with Section 651 g of the German Civil Code (BGB), the
Contractual Partner must assert any contractual claims for damages
to Terra Lu Travel within 6 weeks of the contractually provided
end of the travel service. For evidentiary reasons, it is recommended
that claims be made in writing.
Obligation to Cooperate
In order to prevent, reduce damage or loss and enable quick remedial
measures, the Contractual Partner is under an obligation to inform
Terra Lu Travel and the service provider concerned immediately in
case of any defaults in the provision of the agreed services. However,
the service provider is not entitled to acknowledge claims on behalf
of Terra Lu Travel. Warranty claims and the payment of any damages
are contingent on an immediate notice of defects and claim for relief.
The service provider may provide corrective measures in the form
of alternative services or another accepted substitute service.
Passport, Customs, Currency and Health Regulations
The Contractual Partner shall be liable to the tour participants
for compliance with any passport, customs, currency and health regulations.
Terra Lu Travel will endeavour to provide up-to-date information
on the respective national regulations in relation to the contractually
agreed services in the confirmation of order and/or travel documents.
However, Terra Lu Travel cannot be held responsible for the correctness
of the information.
In case the Contractual Partner is a business merchant within the
meaning of Sections 1 II, 2, and 5 of the German Commercial Code
(HGB), the place of jurisdiction shall be Fritzlar. Unless specified
otherwise in the confirmation of order, the place of performance
shall be the registered office of Terra Lu Travel.
December 17, 2012. Changes and errors reserved.
We recommend to use the SWIFT system for fast and secure international
money transfers. Ask your local bank for details. You'll need the
Identifier Code (BIC):
5001 0060 0010 0626 01
payable to "Terra Lu Travel" and send them to
34576 Homberg, Germany
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